EFTA02106813

To: Rich Kahn From: Cecile de Jongh Sent: Fri 4/25/2014 2:29:45 PM Subject: Fwd: Automatic reply: Hotel Reservations Mr. Jaglanci pdf Please see below as an FYI. With warm regards, Cecile Sent from my iPhone and misspellings courtesy of iPhone. Begin forwarded message: From: "Djordjevie, Sonja" Date: April 24, 2014 at 6:44:58 PM GMT-4 >, "Baker-Robinson, Carol" •M ply: Hotel Reservations Good Afternoon Mrs. De Jongh, Attached is the copy of receipt for the cc refund. For the amount paid via check ( $3,152.70) we will have to send a check. Can you please assist us by providing the full name and address. Thank you, Sonja Sonja Djordjevie Accounting Manager The Ritz-Carlton, St. Thomas 6900 Great Bay www.ritzcarlton.com/stthomas Connect with us on Facebook: www.facebook.com/RitzCarltonStThomas THE RITZ-CARLTON CONFIDENTIAL AND PROPRIETARY This communication contains information from The Ritz-Carlton Hotel Company, L.L.C. that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have received this communication in error, please immediately delete it and all EFTA_R1_00723145 EFTA02106813 copies, and promptly notify the sender. nothing in this communication is intended to operate as an electronic signature under applicable law. From: Cecile de Jongh Sent: Thursday, April 24, 2014 12:43 PM To: Baker-Robinson, Carol Cc: Djordjevic, Sonja Subject: Re: Automatic reply: Hotel Reservations Good afternoon Carol, We would like to go ahead and get a refund since, with each passing day, it appears that Mr. Jagland will not be able to visit St. Thomas in the foreseeable future. Thank you so much to you, Sonja and Joan for all your collective help as it pertains to this matter. With warm regards, Cecile 4 5:55 PM, Taker-Robinson, Carol" < > wrote: Good Afternoon Cecile, We can honor your request for a credit only until 5/31/14. If at that time a follow up reservation has not been made then we will have to issue a refund. Sonja Djordjevic will be you contact person for this opportunity until 5/31/14 re-registration or credit issuance. We are limited as to how long we can keep a credit in the system, so I hope this help's as a solution. From: Cecile de Jongh mailto Sent: Monday, April 14, 2014 1:59 PM To: Baker-Robinson, Carol Subject: Re: Automatic reply: Hotel Reservations Good afternoon Carol, I spoke with Sonja and she was very helpful and I explained to her that Mr. Jagland had to cancel on Friday because he is involved with some negotiations with regards to the Ukraine and Mr. Putin. As such, we do not know when he will be able to use the rooms. Since Mr. Epstein paid for the rooms, can he get a credit for use at another time? He does not necessarily want a refund but just a credit and when he has another guest visiting and you have rooms available, he would like to be able to use the EFTA_R1_00723146 EFTA02106814 credit for that eventuality. Please let me know and thank you in advance. With warm regards, Cecile 3:41 PM, "Baker-Robinson, Carol" wrote: Good Afternoon Cecile, Spring break was lovely, thank you for asking. I hope you enjoyed your time as well. The confirmation numbers are 6267071, 6267072 and 6267073. Reservation 6267073 was paid in full, so it's safe to assume that this was where the check was applied and the credit card is attached to the other two reservations. Please let me know if you have any additional questions. From: Cecile de Jongh Sent: Friday, March 21, 2014 11: To: Baker-Robinson, Carol Subject: Re: Automatic reply: Hotel Reservations Good morning Carol, I hope you had a great spring break. I spoke to Joan Floyd two weeks ago and made a reservation for Thorbjorn Jagland and I was supposed to get an email confirmation. I still have not received it. Would you mind looking into getting me the confirmation for the three rooms; they are fully paid for with a credit card (two rooms) and a check (one room). Thank you in advance for your assistance. With warm regards, Cecile On Tuesday, March 11, 2014 3:03 PM, "Baker-Robinson, Carol" gia• wrote: Thank you for contacting me by email, I am out of the office until Monday, March 17th 2014 with limited access to email or voicemail. If you require immediate assistance please contact Teresa Stranberg at or Sonja Djordjevic at Ext Thank you. EFTA_R1_00723147 EFTA02106815