EFTA02136669

To: From: Sent Subject: amex concierge Mon 6/10/2013 11:31:25 PM Hi Lesley, JE asked me to tell you about the problem we had with the Amex travel - notably the train booking department. I placed a request and gave the passengers details to book train tickets and was told that i would receive the email with the info in the morning (i even authorized them to purchase the tickets). However, I received nothing. When i called them back and gave the record locator - the manager just started to look into my request and suggested that i should go to the train station to purchase the tickets (she said that i needed paper tickets - that is completely wrong, the tickets can be cmailed!!!!). Finally, she started looking into the request but the tickets were sold out already - they were available when i placed the request. JE asked if you could write Amex a letter about that. The record locator is thank you! EFTA_R1_00785894 EFTA02136669