EFTA02215760

To: From: u an in uayem Sent Sat 6/3/2017 5:20:16 AM Subject: Fwd: (983918) Action Required - Your 23andMe Order #740-627542-142810 Dea I assume you ave not received my package yet I ordered 30 test kits I received this e mail a while agol answered it as on the following c mail can you chase them in please Yours Sultan Sent from my iPhone Begin forwarded message: From: custoinercare4)23anclinc.com Date: May 23 2017 at 5:07:37 PM GMT+2 To: Subject: e: Action equired - Your 23andMe Order #740-627542-142810 Reply-To: customereare@23andme.com 19c:t•e cypc >uur reply aboxc On, Ticket #983918: Action Required - Your 23andMe Order #740-627542-142810 Hello ssulayem, Your request (#983918) has been updated. You can view the update below. Taylor, May 23, 8:07 AM PDT: Hello Jeffery, I am reaching out to you with regards to your recent 23andMe order #740-627542- 142810. Our shipment warehouse specially reviews large orders for compliance with the 23andMe Terms of Service. So that I may prioritize the release of your order through this review process, please reply to this message with the intended use of the kits in your recent purchase. Once I receive these details, I will forward your response to the appropriate individuals and follow up with you when I have more information. EFTA_R1_00944076 EFTA02215760 Please reply to this message with the requested information at your earliest convenience. If we are unable to release your order within 5 business days from the purchase date, your purchase may be automatically canceled. Best regards, Taylor The 23andMe Team Taylor, May 23, 8:06 AM PDT: This ticket was created on your behalf by 23andMe Customer Care. You can update your support request by replying to this email with additional comments or by following this link: https //customercare 23andme com/hc/requests/983918 EFTA_R1_00944077 EFTA02215761