EFTA02254367

To: From: Lesley Groff Sent: Thur 9/13/2018 2:13:54 PM Subject: Re: Flight back for sure On Scp 13, 2018, at 9:26 AM. v1/4 rote - Yes , would be nice especilaly afyer what happened On Wednesday, September 12, 2018, 7:47:32 PM EDT, Lesley Groff •Ba wrote: Super. Let me k ow how you do!! I hope they give a bit of a refund! Sent from my iPhone On Sep 12, 2018, at 7:15 PM, wrote: emailed them the feedback :) On Tuesday, September 11. 2018. 5:38:33 PM EDT, Lesley Groff wrote: Thank you! ...and yes, PI bet! On Se 11, 2018, at 5:32 PM, ■ wrote: Sure . Will do it :) Sorry still jetlag On Tuesday, September • M EDT, Lesley Groff wrote: Hi ...can you please use the below link to fill out the pertinent information to try and get Jeffrey a credit! ;) You know all the details and will be able to fill out the form better than I can...thanks, Lesley Begin forwarded message: From: 'Natalia Molotkova" Subject: Flight back Dat • To: Re at 10:10:19 AM EDT a Please fill claim here Scan fill it, due to she knows all details) EFTA_R1_01046135 EFTA02254367 https://www.finnair.com/us/gb/information-servicesifeedback Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager CMS on t roug rl ay PM EST Hi Natasha.... says we should be able to get some money back for the flight issues f to bat for us for or do I need to call Finnair? Lesley Hello Lesley , just want to tell you big thank you for your help yesterday ! And when we got the plane again , there was issues , nothing was working - a explained that there wasnt enough time to fix everything , they wanted tc know They said we can contact the finnair and get some refund back be Thank you ! :) Privacy Statement I Visit the Centurion Card i.i.ensite To lion more about e-mall mashy or report a suspicious email. please visit us at arnericanenaress corn/oh:shine. 02015 American Express. All rights reserved American Express use 3rd party concierge service providers who are not authorized to act on behalf of American Express and actions of the service provider and the only remedy for any claims relating to services or products provided by the service provid responsible for any purchases. Shipping charges andror fees you authorize. we reserve the right to note profile and preference d EFTA_R1_01046136 EFTA02254368