EFTA02570741

From: Lesley Groff Sent: Thursday, June 13, 2013 9:14 PM To: Jeffrey Epstein CC; Subject: Train Ticket Issue w/Amex I wanted to get an understanding of what happened and why the train =ickets •tried to purchase on June 9th was so screwed up, so I spoke =t length with our Amex Centurian group rep (Jermaine, x 57499) re the =ssue. What I learned: -The Rail Desk agent should have never confirmed the tickets...rail =ickets are different from air tickets being that Amex has no direct =ink to international rail (where they do have access to the airlines =nd can usually get a confirmed ticket out to the client in 20 min-1 =our...although international air can take longer.) Jermaine apologized =nd suggested perhaps the agent is not familiar with said desk =rocedures (which I said is unacceptable) -To purchase a rail ticket Amex strongly encourages calling 7 days in =dvance of the travel date as it takes them at least 24-48 hours to =eceive a confirm response from the rail provider. called on a Sunday. The Rail dept at Amex is only open Mon-Fri. =herefore, request would not even been seen until Mon. June 10th =t earliest but they could have many other requests in front of hers and =ossibly not get to her request even until Tues. June 11th. -Alscil=was trying to purchase these tickets with JE's card (not =arah's) and I am told by BelIM is not an authorized user (although =vet says she is?)....unless JE got on the phone and told the agent he =uthorizedM to purchase the tickets, they will not issue any =ickets. Bottom line, I told Jermaine we were extremely dissatisfied with the =ervice...that the agent should have told. they could not guarantee =he tickets instead of giving her false sense of confirmation. He was =xtremely apologetic...I let him know we would be writing a formal =etter of dissatisfaction and have the address to send the letter to. In the End: Maybe it is best to deal directly with the rail providers =nstead international rail tickets =nless you are purchasing 7 days in advance.=?xml <dict> <key>conversation-idgkey> <integer>257280</integer> <key>date-last-viewed</key> <integer>0</integer> <key>date-received</key> <integer>1371158050</integer> <key>flags</key> <integer>8590195713</integer> <key>gmail-label-ids</key> <array> <integer>6</integer> <integer>2</integer> </array> EFTA_R1_01738887 EFTA02570741 <key>remote-ick/key> <string>310993</string> </dict> </plist> 2 EFTA_R1_01738888 EFTA02570742