Service Request #24975

Service Request #24975 Raid just crashed Status: FBOP Assigned Priority: P3 (Next Day) Type: Semite Contract Assigned To: Date Created: Aug 8.2019 Next Appt.: Additional Information & Custom Fields: 4.144 114 Customer: FBOP MCC New York MS0109 (130104.001) Contact: M Service Location Main Location 150 PARK ROW NEW YORK. NY 10007 Bit To: FBOP MCC New York MS0109(130104.001) 150 PARK ROW NEW YORK, NY 10007 PO N: Is this a emergency request: Yes. You must call 844-802-0188 Is the system in question under any warranty: What is the system in question : When was the problem first Today discovered: PO Number: Who reported the problem initally: Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in YES question. Do you have a spare device on Unknown site: Can you send a picture ol the NO device: Has any work been done in the NO area involved: Can you describe what is or is not happening: recording Material Required For Request. PHONE SUPPORT Who Requested the service call : Detailed Description: Raid is showing 2 'Ws on the display. Is going to gel new drives from computer services for me raid and replace them in the morning. Schedule EFTA00063383 When Assigned To Comment Aug 8. 16. 2019. al- I day Equipment - No Equipment Comments Comment by on Aug 14, 2019. SC PM WA be working on this. Get a ease started with Oognify. called us on Thursday August 8th stating that he had 2 bad drives on his raid unit of the NICE Vision Pro Unit NVR. We advised him to get replacement drives. Once they are replaced they should start to initialize to become available for the raid array. did not have drives readily available. He checked with his local CSM to see if they had any spate replacement drives. Once he located replacement drives on Friday August 9th. he did not have access to the DVR room to replace them. He called Signet for phone support on Saturday August 10th when he gained access to the DVR room. He attempted to replace the drives and they started to rebuild. During the rebuild process of the drives. the drives were required to be taken out of the raid on DVR 2. Once the drives are removed without proper shutdown of the recorder, the video database becomes corrupted. Typically, any time the raid on a raid 5 configuration loses 2 drives. the raid needs to be rebuilt and all data is wiped from the me Comment by on Aug 8, 2019, 3:38 PM (PRIVATE) Hi. Unable to locate anything official The basic steps are as following: 1. Set the raid level fo none. and save. It wet restarted with all drives being (Replace any faulty drives) 2. Set the raid level to 5 and save, It wit restart and being an initialization. The password is 1111 (if I recall conectly). Once the raid is created, youll need to restart windows and create the proper paragons. la keep looking but that should gel you going. Best regards. Senior Support Engineer (7) (A8I CUSTOMER SUPPORT CONTACTS USA Toll Free +1-866-8954807 USA +1-2014774408 UK +44-203-1501-393 UK Tea WWW Free +74-8 1 4)" 041.0- 0488305 lame +972.73-394-7900 France *33-[SSN REDACTED] support©Ctognify.com Gerna +494419-288-035 Singapore +8541834144 Mae +91-117-1279-047 Hong Kong +852-5808-6118 China +86-10-5357-3270 From: Sent Tuesday. February 26, 2019 14:35 To: Support <Supporallogtcom> Sub RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Anything you have on Pro Unit documentation would be appreciated. Technologies Convergent Federal Solutions 12300 Kiln Ct Suite E. Beltsville, MD 20705 Office. Senior Customer Su Technician SigNet I Mobile 'Direct: AsiAnment Created by . on Aug 8. 2019, 3:36 PM The assignment on Aug 8 - 16, all-day for Justin Houston,. and has been created. I (PRIVATE) will be working on this. Get a ease started with Oognify. Details - No Wall Items EFTA00063384