Service Request #25078

Service Request #25078 2019 Nice Upgrade log Status: Priority: Type: Assigned To: Date Created: Next Appt: FBOP Assigned P3 (Next Day) Service Contract Jeff Cranor, Jeff McKenzie. Justin Houston Aug 15, 2019 Customer: Contact: Service Location: Bill To: POP: FBOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New Yodc MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Additional Information & Custom Fields: Is this a emergency request• Yes. You must call 844-802-0188 Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who tenoned the problem initally: Today Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done In the area involved: Can you describe what is or Is not happening: YES Unknown NO NO Installation of new Nice Vision system. Material Required For Request: PHONE SUPPORT Who Requested the service call : Detailed Description: 4 SVRs, 1 Decoder (operating as AMS temporarily), and 12 NVE2016 encoders are installed in the new equipment rack. Approximately 110 of 161 cameras are named correctly as of now. Will be returning tomorrow to finish the programming for phase 1 of the installation. Approximately 20 cameras are out. EFTA00064590 Will be training Comm Tech tomorrow on phase 1. Schedule When Assigned To Comment Aug 12. 16, 2019, all- day Justin Houston, Jeff McKenzie, Jeff Cranor Jeff Mckenzie is on site installing the system. Equipment - No Equipment Comments Assignment Created by Jeff McKenzie on Aug 15, 2019, 12:23 PM The assignment on Aug 12 - 16, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been created. I [PRIVATE] Jeff Mckenzie i8 on Site Installing the system. Details - No Detail Items EFTA00064591