Service Request #24975

Service Request #24975 Raid just crashed Status: I MOP Assigned PrierkY I P3 (Next Day) Type I Service Contract Assigned "a ag, Date Created Aug 8. 2019 Next Appt Additional Information & Custom Fields: Is lb s a emergency request Is the system in question under any warranty: What is the system in question : Customer: Contact: Stroke Location Bill To. POW: MOP MCC New York MS0109 (130104.001) Main Location 150 PARK ROW NEW YORK. NY 10007 FSOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK. NY 10007 Yes. You must call When was the problem first Today discovered PO Number Who reported the problem Wally. Is this a consatent problem or CONSISTENT intermittent Is this problem effecting all usen Is Mere power to the device in question. Do you have a spare device on silo: YES YES Unknown Can you send a picture of the NO device: Has any work been clone in the NO area Involved. Can you describe what is or is not haPPeoin9. recording Material Requred For Request. PHONE SUPPORT Who Requested the service cat MN. Detailed Description: Raid is showing 2 Ws on the display is going to get new doves ham computer services for the raid and replace them in the morning. Schedule EFTA00127470 When Aug 8 -16. 2019. all• day Equipment - No Equipment Comments Comment by on Aug 14. 2019. 8.02 PM RNA Comment will be wcrking on this. Gel a case started with (»gaily. called us on Thursday August 8th staling that he had 2 bad drives on his raid unit of the NICE Vision Pro Unit NVR We advised him to get replacement dines Once they are replaced they should Mart to ertiaTze to become available for the raid array did not have drives readily available He checked IV lit lus local CSM to see it they had any spare replacement doves. Once ho located replacement drives on Friday August 9th, he ed not have access to the DVR morn to replace them He called Signet for phone support on Saturday August 10th when he gained access to the DVR room He attempted to replace the drives and they started to rebuild Dunry On rebuild process of the drives the drives were required to be taken out of the raid on DVR 2 Once Ure drives are removed without proper shutdown of the recorder. the video database becomes corrupted. Typically any time the rad on a raid 5 configuration loses 2 drives. the raid needs to be rebuilt and ail data is wiped from the raid. Comment by on Aug 8. 2019.3.38 PM. [PRIVATE] Hi Jeff Unable to locale anythtng official The basic stops are as following 1. Set Iltu raid lovel to none, and save It WIN restarted both all drives being J. JReVace any faulty drives) 2 Set the raid level to 5 and save It eirlf restart and being an inittalrzakon The password 4~ nee Mu ord is crusted, you It need to rested windows and ctuole the proper oath:tons keep look, but that should Best regards, Senior Support Engineer TI CUSTOMER SUPPORT CONTACTS USA Toll Fre India Hong Kong China From. Sent Tuesday February 26. 2019 14 35 To Sub t RE PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Anything you have on Pro Unrt documentation would be appreciated Senior Customer Technkian Sig Net Te•hnoroges I Converge' Federal Solutions 12300 Ken CI Suite E. Betsy/le, MD 20705 Office Mobile I Di act Asst nment Created by on Aug 8. 2019. 3 38 PM Tho rcsig-imeni on Aug 8 • 16. aN.day for and has bean craned. I It wit be work'ng on this. Get a case started with 0ognity. Details • Mo Detail Items EFTA00127471