• ?Re:- N.

/ • ?Re:- N. • 7'. . t(.: ••••5 Z.- C. iv:Id-IC r.< L.L.. riC:in t1 ~r y 7.7! e ••••1-c-rct. OPTUS -i-t*:::19-%0-M2S- 173 TH e ei-tercief Ra.6i Ve 1;.C. &CC :5Si C e t 1/4/ -3; 1 at kKfit.LYS PC.C1- Rct..z:Act-a-z.an -frtis Dear - ^:.: COMPLAINT REFERENCE NI MEER: COM 133D-341902 Thanks for the chance to talk about your Optus mobile service with account number I refer to your recent communication with Optus, wherein you advised that you had been the • victim o rau u en acbvity4ou have aduisedthat you contacted Optus approx. 2-3 payment arrangement and spoke with a staff member you feel was not actually an Optus representative and this time you state the following Issues: - received blocked and altered text messages and there is evidence of phone calls that the consumer states she never made. - noticed excess usage on her mobile, and saw her bills jump dramatically after this time. you nave another mobne-043/ 199 sat (Optus) and that some photos from August we