From: Richard Kahn

From: Richard Kahn To: Eileen Rollins -4 Cc: Karyna Shuliak -4=linff>, Kathryn Ma , Daphne Wallace , Bella Klein Subject: Re: Your order from ducduc Shipped! Date: Wed, 27 Jun 2018 18:56:16 +0000 i never heard back from you yesterday regarding shipping / crating issue please advise thank you Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel fax cel On Jun 19, 2018, at 1:31 PM, Eileen Rollins -4 > wrote: Hello, Just so I understand you want a refund? Thank you. Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com From: Richard Kahn Imailto: Sent: Tuesday, June 19, 2018 12:41 PM To: Karyna Shuliak Cc: Eileen Rollins; Kathryn Magagna; Daphne Wallace; Bella Klein Subject: Re: Your order from ducduc Shipped! eileen i just left you a voicemail waiting until july 4th is not acceptable EFTA00544737 it is now almost 12 weeks we are waiting on these beds.. please look into delivering sooner or if that cannot be done then lets discuss refunding our money thank you Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel fax cell On Jun 18, 2018, at 9:28 AM, Karyna Shuliak < wrote: Good morning Eileen, Is it possible to get it done by the end of this week? Thank you, Karyna On Jun 18, 2018, at 8:19 AM, Eileen Rollins > wrote: Good morning, We do apologize for the error and have corrected it. I have been in contact with White Glove Transportation and everything is being crated and will be delivered prior to the 4111 of July. Thank you for your patience and have a great day. Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com From: Karyna Shuliak [math° Sent: Friday, June 15, 2018 5:14 PM To: Eileen Rollins; Kathryn Magagna EFTA00544738 Cc: Richard Kahn; Daphne Wallace; Bella Klein Subject: Re: Your order from ducduc Shipped! Dear Kathryn and Eileen, Based on the phone call with Eileen earlier today, I understand that you made a mistake and did not crate the beds before shipping. Please provide the new date when the furniture will be created and shipped. I would like for it to be done by the end of next week. Thank you, Karyna On Jun 15, 2018, at 7:53 AM, Eileen Rollins < <image003.jpg> Congratulations! Your ducduc order shipped. ORDER 100432 SHIPPED 6-14-18 CARRIER White Glove Transportation BOL 123810 It will be delivered v a the carrier listed above — they will call the orders shipping contact to schedule a delivery appointment. CARRIER CONTACT Special Moving Services White Glove Transportation IMPORTANT! Please inspect ALL signing for the delivery. f there is any damage please note he issue on the Bill of Lading. If there is significant damage you may refuse the deliver . The shi er will report the issue to us, but please call Customer Service and let hem know as well We stand behind all of our products and will work with you to resolve the issues. > wrote: Please keep in mind that transit times vary according to final destination. Tri-State (NY, NJ, CT) delivery: within 3 business days Greater US delivery East of the Rockies: 7-14 business days Greater US delivery West of the Rockies: 14-21 business days If you have any other questions at all please call us at Sincerely, Client Services <image005.jpg> Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: Dr EFTA00544739 www.ducducnyc.com www.thenewtraditionalists.com Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com EFTA00544740