From: Eileen Rollins <I

From: Eileen Rollins <I To: Daphne Wallace <I Cc: Rich Kahn" . Karyna Shuliak Magagna , Bella Klein Subject: RE: Your order from ducduc Shipped! Date: Wed, 27 Jun 2018 19:21:11 +0000 Kathryn Hello, Thank you so much. Please keep me updated. Have a nice day. Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com From: Daphne Wallace [mailto: Sent: Wednesday, June 27, 2018 4:18 PM To: Eileen Rollins Cc: Rich Kahn; Karyna Shuliak; Kathryn Magagna; Bella Klein Subject: Re: Your order from ducduc Shipped! Greetings Eileen, Confirming that the shipment has not been tallied in as yet, so I cannot see it on the website. I will keep checking and email all as soon as it appears. Kind regards, Daphne On Wed, Jun 27, 2018 at 2:03 PM Eileen Rollins < > wrote: Hello Richard, I am sorry it got crazy here. I have just had conformation that the delivery has occurred. I tried to confirm that with Tropical and was advised they could not confirm that until tomorrow when the information was updated in their system. Please keep me updated if you need anything at all. Thank you and have a great day. Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists EFTA00544755 ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com From: Richard Kahn [mailto Sent: Wednesday, June 27, 2018 2:56 PM To: Eileen Rollins Cc: Karyna Shuliak; Kathryn Magagna; Daphne Wallace; Bella Klein Subject: Re: Your order from ducduc Shippedl i never heard back from you yesterday regarding shipping / crating issue please advise thank you Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York NY 10022 tel fax cell On Jun 19, 2018, at 1:31 PM, Eileen Rollins < > wrote: Hello, Just so I understand you want a refund? Thank you. Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com From: Richard Kahn [mailto: Sent: Tuesday, June 19, 2018 12:41 PM To: Karyna Shuliak Cc: Eileen Rollins; Kathryn Magagna; Daphne Wallace; Bella Klein Subject: Re: Your order from ducduc Shippedl EFTA00544756 eileen i just left you a voicemail waiting until july 4th is not acceptable it is now almost 12 weeks we are waiting on these beds.. please look into delivering sooner or if that cannot be done then lets discuss refunding our money thank you Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel fax cell On Jun 18, 2018, at 9:28 AM, Karyna Shuliak <1 wrote: Good morning Eileen, Is it possible to get it done by the end of this week? Thank you, Karyna On Jun 18, 2018, at 8:19 AM, Eileen Rollins > wrote: Good morning, We do apologize for the error and have corrected it. I have been in contact with White Glove Transportation and everything is being crated and will be delivered prior to the 4th of July. Thank you for your patience and have a great day. Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com EFTA00544757 From: Karyna Shuliak [mailto Sent: Friday, June 15, 2018 5:14 PM To: Eileen Rollins; Kathryn Magagna Cc: Richard Kahn; Daphne Wallace; Bella Klein Subject: Re: Your order from ducduc Shipped! Dear Kathryn and Eileen, Based on the phone call with Eileen earlier today, I understand that you made a mistake and did not crate the beds before shipping. Please provide the new date when the furniture will be created and shipped. I would like for it to be done by the end of next week. Thank you, Karyna On Jun 15, 2018, at 7:53 AM, Eileen Rollins <image003.jpg> Congratulations! Your ducduc order shipped. ORDER 100432 SHIPPED 6-14-18 CARRIER White Glove Transportation BOL 123810 It will be delivered Va the carrier listed above — they will call the order's shipping contact to schedule a delivery appointment. CARRIER CONTACT Special Moving Services (212) 500-1010 White Glove Transportation (718) 628-8900 IMPORTANT! Please inspect ALL pieces before signing for the delivery. If there is any damage please note the issue on the Bill of Lading. If there is significant damage you may refuse the delivery. The shipper will report the issue to us, but please call Customer Service and let them know as well 212-226-1868 x406. We stand behind all of our products and will work with you to resolve the issues. wrote: Please keep in mind that transit times vary according to final destination. Tri-State (NY, NJ, CT) delivery: within 3 business days Greater US delivery East of the Rockies: 7-14 business days Greater US delivery West of the Rockies: 14-21 business days If you have any other questions at all please call us at 877-538-2382 or 212-226-1868 Sincerely, Client Services <image005.jpg> Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street EFTA00544758 Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 T: www.ducducnyc.com www.thenewtraditionalists.com EFTA00544759