EFTA Document EFTA01403018

Subject: FW: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] From: Melinda Roy <melinda.roy@db.com> Date: Mon, 21 Mar 2016 10:37:06 -0400 To: Armen Brash <armen.brash@db.com> Cc: Jj Litchford <jj.litchford@db.com>, Stewart Oldfield ‹ > Classification: For internal use only Armen, Please see below. This account was supposed to be closed last week but for some reason was not. I am looking into what happened now. Could we please have approval to waive the OD fee? From: Komal Shahani Sent: Monday, March 21, 2016 10:35 AM To: Melinda Roy; Jj Litchford Cc: Igtopwmbankingexceptioncheckprocessing@list.db.com'; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, Since, the account has overdrawn and it's in OD for 8 days, so we would require a financial teas either to wave or to charge fees with approval of business line manager. Kind regards, Komal Shahani {cid:image003.png@OlD1835D.58546C60} Komal Shahani EFTA01403018 Process Supervisor DBOI Global Services Private Limited C00 Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. (212)469-2366 Mobile +91 9829052199 Email komal.shahani@db com Please send all the Banking related Queires to our new Group E-mail ID gtopwmbankingexceptioncheckprocessing@list.db.com From: Melinda Roy Sent: Monday, March 21, 2016 10:31 AM To: Komal Shahani; Jj Litchford Cc: Igtopwmbankingexceptioncheckprocessing@list.db.com'; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Komal, This account has fraudulent transactions and was supposed to be closed last week. I am looking into why it was not closed. From: Komal Shahani Sent: Monday, March 21, 2016 10:29 AM To: Jj Litchford; Melinda Roy Cc: 'gtopwmbankingexceptioncheckprocessing@list.db.com'; Kathryn .7 Stanfield Subject: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, EFTA01403019 fcid:image001.jpg@OlD1835C.BA9C4B501 Earlier today we received an overdraft referral form from Operations. Please be aware that this account has been in an overdraft status from more than five business days and, therefore, should be charged a fee. You MUST take one of the below two action steps: I. Charge a $30 overdraft fee. -Create a Financial Client Instructions-Banking TEAS case under the account in -DBforce. -Enter the following language in the Description field in the Special Instructions section, "Charge a $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. II. Request/Enter a Waiver. -Create a Financial Client Instructions-Banking TEAS case under the account in DBforce. -Enter the following language in the Description field in the Special Instructions section, "Waive the $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. Attach Business Manager email approval to case Kind regards, Komal Shahani {cid:image002.png@OlD1835C.BA9C4B50} EFTA01403020 Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. (212)469-2366 Mobile +91 9829052199 Email komal.shahani@db com Please send all the Banking related Queires to our new Group E-mail ID gtopwmbankingexceptioncheckprocessing@list.db.com This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01403021