EFTA Document EFTA01413054

Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] From: Derek Johnson Date: Mon, 16 May 2016 12:33:56 -0400 To: Armen Brash Paul Morris Stewart Oldfield Cc: Margie Edwards Michelle Yoo Judy Ekwughalu Classification: For internal use only Hi Armen — Thank you for your follow-up email and will gladly accept a copy of the provisional credit letter and final determination letter when available. {cid:image003.png@O1CF7FD6.9B34A040} Derek Johnson Compliance Officer I Compliance Testing Deutsche Bank Securities Inc. 5022 Gate Parkway, 32256 Jacksonville, Florida, USA Tel. Fax Emai This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. From: Armen Brash Sent: Monday, May 16, 2016 12:16 PM To: Derek Johnson; Paul Morris; Stewart Oldfield Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] EFTA01413054 Classification: For internal use only Derek, 1.1 left DB in April. Strange that his emails aren't bouncing—I will need to look into that with HR. Attached is the written statement of authorization. I have copied Paul and Stew, the relationship managers, to see if they have a copy of the provisional credit letter. Its possible that the final letter hasn't been sent yet, given the staff turnound on the team if not, we should get that sent out today. As an FYI, we closed that account and opened a new one. Best, Armen fcid:image002.gif@e1D1AF6C.B73C82E01 Armen Brash Director Deutsche Bank Wealth Management EFTA01413055 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Mobile Email fcid:image003.gif@OlD1AF6C.873C82E01 From: Derek Johnson Sent: Monday, May 16, 2016 11:43 AM To: Jj Litchford Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu; Armen Brash Subject: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only This is a follow-up to an email dated May 11, 2016. Hello JJ, An EFT error was processed for the following account: Jeffrey Epstein #35266976 provisional credit in the amount of $334.33 on 3/8/2016. Can you please provide a copy of the cardholders signed statement of disputed items, provisional credit letter and final notification letter that was sent to the client. I did look on dbForce and was unable to locate. I have attached a copy of the email showing approval of provisional credit dated 3/8/2016. If you have any questions concerning my request, please let me know. EFTA01413056 {cid:image003.png@O1CF7FD6.9B34A040} Derek Johnson Compliance Officer I Compliance Testing Deutsche Bank Securities Inc. 5022 Gate Parkway, 32256 Jacksonville, Florida, USA Tel. Fax Emai This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01413057