EFTA Document EFTA01463016

Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] From: Melinda Roy Date: Wed, 23 Mar To: Komal Shahani Cc: gtopwmbankingexce tioncheck rocessing@list.db com, Paul Morris Jj Litchford Classification: For internal use only Good morning, Can you please give me an update on case # 01563424? Has the debit been reversed yet? Thanks, Melinda From: Komal Shahani Sent: Monday, March 21, 2016 4:16 PM To: Melinda Roy Cc: ' ; Stewart Oldfield; Kathryn J Stanfield; Jj Litchford Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, The debit hit our non post account, and we referred the item too, however, when we didn't got a response till our deadline, so we posted it to account. Kind regards, Komal Shahani EFTA01463016 {cid:image006.png@OlD1838C.EDA94A90} Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. Mobil Email Please send all the Banking related Queires to our new Group E-mail ID From: Melinda Roy Sent: Monday, March 21, 2016 4:11 PM To: Komal Shahani Cc: ' ; Stewart Oldfield; Kathryn J Stanfield; Jj Litchford Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only When was this in effect? Because there was a debit out of the account on 3/18 From: Komal Shahani Sent: Monday, March 21, 2016 4:11 PM To: Melinda Roy Cc: ' ; Stewart Oldfield; Kathryn J Stanfield; Jj Litchford Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only EFTA01463017 Hi, Account already has a "Y" status. Kind regards, Komal Shahani {cid:image006.png@OlD1838C.2D96E960} Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. Mobi Emai Please send all the Banking related Queires to our new Group E-mail ID gtopwmbankingexceptioncheckprocessing@list.db.com From: Melinda Roy Sent: Monday, March 21, 2016 4:09 PM To: Kathryn .7 Stanfield; Komal Shahani; Jj Litchford Cc: Igtopwmbankingexceptioncheckprocessing@list.db.com'; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Kathryn, I just added a case comment to correct the instructions (case number 01563767). Can you pleasure ensure that all transactions are ceased into and out of this account since it now past the 4pm deadline? EFTA01463018 From: Kathryn J Stanfield Sent: Monday, March 21, 2016 4:06 PM To: Melinda Ro • Komal Shahani• J' Litchford Cc: '; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Melinda It's a Y status not a T sorry for the confusion Kathryn J Stanfield DB Services New Jersey Inc Deutsche Asset & Wealth Management 100 Plaza One EFTA01463019 Jersey City NJ 07311 Phone 201 593-3140 Email kathryn.j.stanfield@db.com {cid:image002.png@OlD04AD3.E9ClEE20} {cid:image001.png@OlD04AD3.E9ClEE20} From: Melinda Roy Sent: Monday, March 21, 2016 3:50 PM To: Komal Shahani; Jj Litchford Cc: ' ; Kathryn J Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Is there a way to prevent any activity in the account until the preauthorized debit has been reversed so that the account can be closed? From: Komal Shahani Sent: Monday, March 21, 2016 10:35 AM To: Melinda Roy; Jj Litchford Cc: ; Kathryn J Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, Since, the account has overdrawn and it's in OD for 8 days, so we would EFTA01463020 require a financial teas either to wave or to charge fees with approval of business line manager. Kind regards, Komal Shahani {cid:image003.png@OlD1835D.58546C60} Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. Mobil Email Please send all the Banking related Queires to our new Group E-mail ID gtopwmbankingexceptioncheckprocessing@list.db.com From: Melinda Roy Sent: Monday, March 21, 2016 10:31 AM To: Komal Shahani; Jj Litchford Cc: ' '; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Komal, This account has fraudulent transactions and was supposed to be closed last week. I am looking into why it was not closed. EFTA01463021 From: Komal Shahani Sent: Monday, March 21, 2016 10:29 AM To: Jj Litchford; Melinda Roy Cc: '; Kathryn .7 Stanfield Subject: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, {cid:image001.jpg@01D1835C.BA9C4B50} Earlier today we received an overdraft referral form from Operations. Please be aware that this account has been in an overdraft status from more than five business days and, therefore, should be charged a fee. You MUST take one of the below two action steps: I. Charge a $30 overdraft fee. -Create a Financial Client Instructions-Banking TEAS case under the account in -DBforce. -Enter the following language in the Description field in the Special Instructions section, "Charge a $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. II. Request/Enter a Waiver. -Create a Financial Client Instructions-Banking TEAS case under the account in DBforce. -Enter the following language in the Description field in the Special Instructions section, "Waive the $30 overdraft fee." EFTA01463022 -Select "Exempt" from the Instructions Via field in the Call Back Details section. Attach Business Manager email approval to case Kind regards, Komal Shahani {cid:image002.png@01D1835C.BA9C4B50} Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. Mobil Email Please send all the Bankin related Queires to our new Group E-mail ID This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. EFTA01463023 Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01463024