EFTA Document EFTA01732352

From: jeffrey E. <jeevacation@gmail.com> Sent: Thursday, December 17, 2015 8:12 PM To: james ce ( personal genius Subject: Re: On Thu, Dec 17, 2015 at 11:50 AM, james ce I person=l genius <mailto > wrote: When you ha=e a chance, could you please run the following command in Terminal /Appl=cations/Utilities/Terminal.app ): Is -al - and send me the results? This will list the permissions on each of the folders inside Story. Once=I know this, I can send you a followup command to fix them. =/div> Thanks (and sorry about this hassle), <http:=/personalgenius.us/email_sig/fineline.png> James Ce your Personal Genius • Certified Support Professional 10.6 http://personalgenius.us On Dec 17, 2015, at 11:02 AM, james=ce I personal genius <mailto > wrote: The downloads are failing because the permissions=are screwed up on the folders within your home folder. I'll be hap=y to walk you through the fix, but the steps are outside of normal compute= operations, so I'm sending you the instructions — there a=e screenshots of most of these windows at http://pondini.org/OSX/Password.html<=a> <http://pondini.org=OSX/Password.html> . I'll be available on my cell a= <tel To fix it, we need to reset your=home folder permissions. To do that, you'll need to restart the computer into th= recovery partition, unlock the disk and use the resetpassword utility: Step 1: Restart in Recovery Partition: EFTA_R1_00005808 EFTA01732352 1. Restart the computer and =A0right before it chimes hold down the Command + R =A0keys until the while menu comes up. Step 2: Unlock the disk (since FileVault is enabled, we can=E2 t modify any settings until the drive is decrypted: 2. Click Disk Utility 3. Select the Macintos= HD partition and choose File > Unlock 4. Enter your computer password ("as =80 ") S. Quit Disk Utility Step 3: Reset home folder permissions with the resetpassword utility 6. Click Utilities > Te=minal 7. Type =he following command: resetpassword (all lowercase, no spaces) and enter 8. Select the Macintosh H=, choose your account ("Story") 9. Click Reset at the very bottom =f the window. (Do not reset the password) Once it finishes, you can quit out and restart and everyt=ing should function normally. Thanks! <=r> <http:=/personalgenius.us/email_sig/fineline.png> your Personal Genius • Certified Support Professional 10.6 http://personalgenius.us wrote: James Ce On Dec 17, 2015, at 8:39 AM, jeffre= E. <jeevaca=ion@gmail.com <mailtoleevacation@gmail.com» calll me to un=ock download on laptop please please note T=e information contained in this communication is confidential, may be a=torney-client privileged, may constitute inside information, and is int=nded only for the use of the addressee. It is the property of JEE communication or any pa=t thereof is strictly prohibited and may be unlawful. If you have recei=ed this communication in error, please notify us immediately by retu=n e-mail or by e-mail to jeevacation@gmail.com <mailto:jeevacation@gmail.com> , and destroy this communication an= all copies thereof, including all attachments. copyright -all rights r=served 2 EFTA_R1_00005809 EFTA01732353 =C2 please note The information contained in this communication =s confidential, may be attorney-client privileged, may constitute in=ide information, and is intended only for the use of the addressee. It =s the property of JEE Unauthorized use, disclosure or copying of thi= communication or any part thereof is strictly prohibited and may be=unlawful. If you have received this communication in error, please noti=y us immediately by return e-mail or by e-mail to jeevacation@gmail.com <mailto:jee=acation@gmail.com> , and des=roy this communication and all copies thereof, including all attachment=. copyright -all rights reserved 3 EFTA_R1_0000581 0 EFTA01732354