EFTA Document EFTA02062309

To: MS, Travel From: Sent: Fri 1/15/2016 2:39:38 PM Subject: Re: Mandarin Marrakech Credit? [Email Ref: 160105-000345] thanks... On Jan IS, 2016, at 8:49 AM, Natalia Molotkova < TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE wrote: Response (Natalia Molotkova) 01/15/2016 08:49 AM Asking them... Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9: am to : pm Customer 01/14/2016 06:27 PM Hi Natasha and thank you for asking on this. I think his plans have changed and he won't go this month after all. Did the hotel say we had to use the credit within a certain time frame? Sent from my iPhone Response (Administrator) 01/14/2016 06:27 PM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate or email Have a wonderful day! Best regards, Natalia Molotkova Res nse (Natalia Molotkova) 01/14/2016 05:28 PM by any chance, is Mr. Epstein planning to go to the hotel to use 100% of money? Or should I try to get at least like 50% back? Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 01/04/2016 02:30 PM Ok, I will let Jeffrey know...thanks Response (Natalia Molotkova) 01/04/2016 02:23 PM , respond from the hotel: I am pleased to inform you that we could exceptionally use the 100% cancellation fee as a credit under the conditions that he stays for a minimum stay of 3 nights in the Oriental Pool Villa. Please advise. EFTA_R1_00609119 EFTA02062309 Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer OK! thanks 01/04/2016 01:33 PM Response 01/04/2016 01:29 PM Let me reach out to them again, will be back shortly...) think they want to cooperate, due to they value Mr. Epstein. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 01/04/2016 01:24 PM HI Natasha and Happy New Year! I had quite a few things going on over the weekend...Kathy helped me tremendously! I am following up to see if we were able to get a credit to use toward a future stay at the Mandarin in Marrakech...) ask because I don't want it to slip through and Jeffrey is claiming he will go to Marrakech around Jan. 23rd... 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Washington U90.600-469-654, Iowa TA4002, Nevada NW2001-0126 EFTA_R1_00609120 EFTA02062310 Refit160105-000345 EFTA_R1_00609121 EFTA02062311