EFTA Document EFTA02062955

To Natalia MnlntkOVa From: Sent Subject: Re: Mandarin Marrakech Credit? [Email Ref: 160105-000345] Thur 1/14/2016 11:24:32 PM Hi Natasha and thank you for asking on this. I think his plans have changed and he won't go this month after all. Did the hotel say we had to use the credit within a certain time frame? Sent from my iPhone On Jan 14, 2016, at 5:28 PM, Natalia Molotkova otc: TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE Response (Natalia Molotkova) 01/14/2016 05:28 PM Lesley, by any chance, is Mr. Epstein planning to go to the hotel to use 100% of money? Or should I try to get at least like 50% back? Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customenk”. 01/04/2016 02:30 PM Ok, I will et e ey ow...t an s Response (Natalia Molotkova) 01/04/2016 02:23 PM respond from the hotel: I am pleased to inform you that we could exceptionally use the 100% cancellation fee as a credit under the conditions that he stays for a minimum stay of 3 nights in the Oriental Pool Villa. Please advise. Regards, Natalia Molotkova Hours: Monday through Friday 9:00am to 5:30pm EST Customer OK! thanks 01/04/2016 01:33 PM EFTA_R1_00610209 EFTA02062955 Response (Natalia Molotkova) 01/04/2016 01:29 PM Let me reach out to them again, will be back shortly...I think they want to cooperate, due to they value Mr. Epstein. Re ards, Natalia Molotkova Centurion Relationship Manager ours: Monday through Friday 9: am to : pm Custome 01/04/2016 01:24 PM HI Natasha and Happy New Year! I had quite a few things going on over the weekend...Kathy helped me tremendously! I am following up to see if we were able to get a credit to use toward a future stay at the Mandarin in Marrakech...I ask because I don't want it to slip through and Jeffrey is claiming he will go to Marrakech around Jan. 23rd... Let me know! thanks, Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at amencanexpress com.phishing 2016 American Express. AN rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company). In some cases. Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express. and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or Amencan Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services o products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS,' without any express or implied warranties. Portions of this content are provided by Gaya?) and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use click here: 0lffPLUM4P2.90021e,.COM.LbeiPiteinis_maps himll. For "Map Legal Notices" click here: (hrtgliwivw.map.s,google.comilielpitegainotices mapshtint). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www_emwricanexpress.comrtravelterms Califomia C31441022316 Washington USI#600-469-694, Iowa TA#002. Nevada NV#2001-0126 Reffil60105-000345 EFTA_R1_00610210 EFTA02062956