EFTA Document EFTA02136795

To: From: Lesley Groff Sent: Tue 6/11/2013 11:40:17 AM Subject: Re: amex concierge Ok. Sent from my iPhone On Jun 10, 2013, at 7:31 PM, > wrote: > Hi Lesley, > JE asked me to tell you about the problem we had with the Amex travel - notably the train booking department. I placed a request and gave the passengers details to book train tickets and was told that i would receive the email with the info in the morning (i even authorized them to purchase the tickets). However, I received nothing. When i called them back and gave the record locator - the manager just started to look into my request and suggested that i should go to the train station to purchase the tickets (she said that i needed paper tickets - that is completely wrong, the tickets can be emailed!!!!). Finally, she started looking into the request but the tickets were sold out already - they were available when i placed the request. 'kW ed if you could write Amex a letter about that. The record locator is > • thank you! EFTA_R1_00786165 EFTA02136795