EFTA Document EFTA01356624
• If the existing card needs to be closed • Replacement Card Field if not mentioned in the description separately Notes Update/Send PIN reminder/New PIN/Remove Warm Status/: • TAG team has to check the instructions via. If it is phone call then the creation time of the ticket should be after the verbal instructions received time. • Check in Metavante if the Address and Name mentioned in the ticket is same as in the file. • If the PIN is going to another address, then requires a letter
Summary
• If the existing card needs to be closed • Replacement Card Field if not mentioned in the description separately Notes Update/Send PIN reminder/New PIN/Remove Warm Status/: • TAG team has to check the instructions via. If it is phone call then the creation time of the ticket should be after the verbal instructions received time. • Check in Metavante if the Address and Name mentioned in the ticket is same as in the file. • If the PIN is going to another address, then requires a letter
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