EFTA Document EFTA01378449

Page 27 21 Health Matrix 189, * all of the time. For most people sery [' 223] ing in complex roles, things come up, delays happen, priorities shift, and it is not always possible or desirable to keep the very letter of your word. The person who honors her word may sometimes not keep her word, but she will always take responsibility for remedying any problems caused by her failure to keep her word. '46 To improve workability, Jensen argues that we should adopt a discourse norm in which you