EFTA Document EFTA01402725

Subject: FW: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] From: Stewart Oldfield ‹ > Date: Mon, 16 May 2016 12:56:50 -0400 To: Paul Morris ‹ > Classification: For internal use only I never saw this, and it's not in the shared folder From: Armen Brash Sent: Monday, May 16, 2016 12:52 PM To: Stewart Oldfield; Paul Morris Subject: FW: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Importance: High Classification: For internal use only Gentlemen, Can you please prepare and send a letter notifying Mr. Epstein that the provisional credit has been made final. Letter Template: http://americas.awm.intranet.db.com/en/files/13- AWM-0392 resol on claim client reimbursement 052413.pdf Also, can you please see if you can find the Provisional Credit letter that we would've sent to Mr. Epstein on or around 3/8; TEAS CASE 01552343 plus my attached correspondence with 33 indicates that it was sent around then. EFTA01402725 Best, Armen fcid:image002.gif@OlD1AF60.804449701 Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Mobile Email armen.brash@db.com fcid:image003.gif@OlD1AF6D.804449701 From: Derek Johnson Sent: Monday, May 16, 2016 12:34 PM To: Armen Brash; Paul Morris; Stewart Oldfield Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only Hi Armen — Thank you for your follow-up email and will gladly accept a copy of the provisional credit letter and final determination letter when available. {cid:image003.png@O1CF7FD6.9B34A040} Derek Johnson Compliance Officer I Compliance Testing Deutsche Bank Securities Inc. EFTA01402726 5022 Gate Parkway, 32256 Jacksonville, Florida, USA Tel. Fax Email This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. From: Armen Brash Sent: Monday, May 16, 2016 12:16 PM To: Derek Johnson; Paul Morris; Stewart Oldfield Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu Subject: RE: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only Derek, JJ left DB in April. Strange that his emails aren't bouncing—I will need to look into that with HR. Attached is the written statement of authorization. I have copied Paul and Stew, the relationship managers, to see if they have a copy of the provisional credit letter. Its possible that the final letter hasn't been sent yet, given the staff turnound on the team if not, we should get that sent out today. EFTA01402727 As an FYI, we closed that account and opened a new one. Best, Armen fcid:image002.gif@OlD1AF6C.B73C82E01 Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. Fax Mobile Email armen.brash@db.com fcid:image003.gif@OlD1AF6C.B73C82E01 From: Derek Johnson Sent: Monday, May 16, 2016 11:43 AM To: Jj Litchford Cc: Margie Edwards; Michelle Yoo; Judy Ekwughalu; Armen Brash Subject: Reg E Review - Error Resolution Process - Client notification letter for provisional credit & Final determination letter [I] Classification: For internal use only EFTA01402728 This is a follow-up to an email dated May 11, 2016. Hello JJ, An EFT error was processed for the following account: Jeffrey Epstein #35266976 provisional credit in the amount of $334.33 on 3/8/2016. Can you please provide a copy of the cardholders signed statement of disputed items, provisional credit letter and final notification letter that was sent to the client. I did look on dbForce and was unable to locate. I have attached a copy of the email showing approval of provisional credit dated 3/8/2016. If you have any questions concerning my request, please let me know. {cid:image003.png@O1CF7FD6.9834A040} Derek Johnson Compliance Officer I Compliance Testing Deutsche Bank Securities Inc. 5022 Gate Parkway, 32256 Jacksonville, Florida, USA Tel. Fax Email This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01402729