EFTA Document EFTA01403321

Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force INC0012352428 AC; From: Rishabh Shah Date: Fri, 26 Apr 2019 17:12 To: Stewart Oldfield Bradley Gillin Monica Gilkinson Rachel Wachs Daphne Cales Cc: Classification: For internal use only ++ Daphne Cales From: Rishabh Shah Sent: 26 April 2019 17:12 To: Stewart Oldfield ; Bradley Gillin ; Rachel Sub'ect: RE: **URGENT** BIB Wires Did Not Flow in DB-Force INC0012352428 AC; [I] Hi Team , Be advised that we're rejecting the unprocessed BIB's (Stuck due to IT issue) from BST as the Cash Disbursement USD Wires (Submitted as their replacements) went through successfully. Please notify the clients accordingly. PROT0 Regards, {https://brandportal.intranet.db.com/img/modules/- DAWM_ logo _metallic 46x46.gif} RISHABH SHAH Wealth Management (PWM US OPS - BANKING) DBOI Global Services Pvt Ltd. Deutsche Bank Group A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India From: Ankit-Kumar Sharma [ Sent: 26 April 2019 13:01 To: Stewart Oldfield ; Monica Gilkinson Wachs Cc: ; Bradle Gillin ; Rachel Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] INC0012352428 AC; PFA PROT1 fhttps://brandportal.intranet.db.com/img/modules/logo.gifl Ankit Kumar Sharma Analyst I PWM-US Ops - Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: • Mobile Email Please send all Bankin related queries to our new Group E-mail ID - From: Ankit-Kumar Sharma [- Sent: Friday, April 26 2019 12:59 PM To: Stewart Oldfield Wachs Cc: TAG DBOI ; Monica Gilkinson ; Bradley Gillin ; Rachel Subject: RE: URGENT-- BIB Wires Did Not Flow in DB-Force [I] INC0012352428 AC; Hi Team, Please find the attached PDF for BIB wires that the client submitted but PROT2 didn't flow in DB force due to DB Force Outage. Please Create a USD wire in replacement and submit. Thank You!! {https://brandportal.intranet.db.com/img/modules/logo.gif} Ankit Kumar Sharma Analyst I PWM-US Ops - Banking COO - Wealth Management Operations DBOI Global Services Private Limited A-1 Tower , Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jaipur, India Tel: Mobile + Email Please send all Bankin' related fuel-les to our new Group E-mail ID - From: PWMITUS ProductionSupport [ Sent: Friday, April 26, 2019 12:38 PM To: Rishabh Sharma Cc: Abhishek-HCL Chawla ProductionSupport ; Senthilkumar Myilsamy ; Robert Dicerbo ; PWMITUS >; Saurabh-C Gupta Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] INC0012352428 PROT3 Hi Rishabh, The below mentioned case cannot be processed by system as it is stuck during the outage when DBForce was down. Please manually process these cases. Regards, PWMITUS Production Support Email : Hotline: DB ServiceNow URL : https://dbunity.gto.global.intranet.db.com/navpage.do Assignment Group: PWM IT US L2 Escalation Contacts: First Level : (Onsite) - Contact : (Offshore) - Contact : Second Level : This email is sent to you by HCL on behalf of Deutsche Bank. Diese email wurde Ihnen von HCL im Auftrag der Deutschen Bank gesendet PROT4 From: Rishabh Sharma Sent: Friday, April 26, 2019 12:20 PM To: PWMITUS ProductionSupport Cc: Robert Dicerbo ; Vinod Kv ; Abhishek-HCL Chawla Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] Importance: High Hi Team, Please provide update on below. Regards, Rishabh Sharma fcid:image003.png@OlD2OF46.0F9EFA101 DBOI Global Services Private Limited COO Wealth Management Operations Global Business Services A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jai ur, India Tel. Mobile Email : Please send all the Banking related Queries to our new Group E-mail ID PROT5 From: Krishna Narayanan On Behalf Of PWMITUS ProductionSupport Sent: Friday, April 26, 2019 11:10 AM To: Rishabh Sharma Cc: Robert Dicerbo ; PWMITUS ProductionSupport ; Vinod Kv Abhishek-HCL Chawla Subject: RE: **URGENT** BIB Wires Did Not Flow in DB-Force [I] Hi Rishabh, Yes. There is an ongoing issue with DBForce PWM where users are not able to login. Currently salesforce is actively working on to fix this. We will have a look into below cases once DBForce PWM is up and working fine. Regards, PWMITUS Production Suonort Email : Hotline: DB ServiceNow URL : https://dbunity.gto.global.intranet.db.com/navpage.do Assignment Group: PWM IT US L2 Escalation Contacts: First Level : PROT6 (Onsite) - Contact : (Offshore) - Contact : Second Level : This email is sent to you by HCL on behalf of Deutsche Bank. Diese email wurde Ihnen von HCL im Auftrag der Deutschen Bank gesendet From: Rishabh Sharma Sent: Friday, April 26, 2019 11:06 AM To: PWMITUS ProductionSupport Abhishek-HCL Chawla Cc: Robert Dicerbo Hi Team, Subject: **URGENT** BIB Wires Did Not Flow in DB-Force [I] ; Vinod Kv Could you urgently take a look at below screenshot for BIB USD payments. It looks BIB has not flow in DB force. fcid:image001.png@OlD4FC20.041646701 Please advise. PROT7 Regards, Rishabh Sharma {cid:image003.png@01D20F46.0F9EFA10} DBOI Global Services Private Limited COO Wealth Management Operations Global Business Services A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City SEZ, 302029 Jai ur, India Tel. Mobile Email : Please send all the Banking related Queries to our new Group E-mail ID This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) PROT8 please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e- mail is strictly forbidden. Privacy of communications In order to monitor compliance with legal and regulatory obligations and our policies, procedures and compliance programs, we may review emails and instant messages passing through our IT systems (including any personal data and customer information they contain), and record telephone calls routed via our telephone systems. We will only do so in accordance with local laws and regulations. In some countries please refer to your local DB website for a copy of our Privacy Policy. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e- mail is strictly forbidden. Privacy of communications In order to monitor compliance with legal and regulatory obligations and our policies, procedures and compliance programs, we may review emails and instant messages passing through our IT systems (including any personal data and customer information they contain), and record telephone calls routed via our telephone systems. We will only do so in accordance with local laws and regulations. In some countries please refer to your local DB website for a copy of our Privacy Policy. Please refer to https://db.com/disclosures for additional EU corporate and regulatory disclosures. PROT9