Service Request #25629

Service Request #25629 Nice Install Error Windows 10 Status: Priority: Type: Assigned To: Date Created: Next Appt.: Closed P3 (Next Day) Service Contract Jeff Cram', Jeff McKenzie. Justin Houston Sep 24, 2019 Customer: Contact: Service Location: Bill To: PO #: FBOP MCC New York M50109 (130164.001) Main Location 150 PARK ROW NEW YORK, NY 10007 FBOP MCC New York MS0109 (130104.001) 150 PARK ROW NEW YORK, NY 10007 Additional Information & Custom Fields: Is this a emergency request: Is the system in question under any warranty: What is the system in question : When was the problem first discovered: PO Number: Who reported the problem initally: Is this a consistent problem or intermittent: Is this problem effecting all users: Is there power to the device in question: Do you have a spare device on site: Can you send a picture of the device: Has any work been done in the area involved: Can you describe what is or is not happening: Material Required For Request: Who Requested the service call : Detailed Description: Yes. You must call 844-802-0188 Today CONSISTENT YES YES Unknown NO NO Installation of new Nice Vision system. PHONE SUPPORT When Installing the software he gets an error that says "Failed to copy files from the root of C:r Schedule EFTA00117606 When Assigned To Comment Sep 24. 2019, all-day Jeff Cranor, Justin Houston. Jeff McKenzie Jeff Mckenzie is working on this. Equipment - No Equipment No Comments Details - No Detail Items EFTA00117607